CASA Youth Advocates, Inc. recognizes its responsibility to protect the privacy of personally identifiable information (PII) that is within the agency’s control. PII is defined as any information about any individual maintained by our organization that can be used to identify an individual, including name, social security number, date and place of birth, or other medical, educational, financial, or employment information.

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CASA Youth Advocates collects data pertaining to clients, staff, volunteers, and Board members for the purpose of screening and human resources management. Data collection, storage, and dissemination by CASA Youth Advocates shall be in compliance with all applicable PCCD and National CASA standards, as well as state and local laws.

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CASA Youth Advocates will collect and retain PII only when necessary for a specific purpose (case advocacy, employee screening, etc). Collected data will be maintained in accordance with its intended authorized use and according to best practice and legal requirements for the type and purpose of the data collected. CASA utilizes the following software products, each of which maintains their own privacy/security policies.

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• Optima Database/Evinto Solutions – https://www.simplyoptima.com/

• Wix – https://support.wix.com/en/article/wix-security-measures-overview

• Bloomerang – https://bloomerang.com/security-policy/ and https://bloomerang.com/privacy-policy/

• Airtable – https://www.airtable.com/company/trust-and-security

• Ring Central – https://trust.ringcentral.com/

• Microsoft 365 – https://www.microsoft.com/en-us/trust-center/privacy

 

*Privacy Policy and SMS Terms & Conditions
*Effective Date:* 4/16/2026

CASA Youth Advocates is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information through our website, SMS communications, and related services.

### 1. Information We Collect
We may collect the following types of personal information:
* Name
* Phone number
* Email address
* Any other information you voluntarily provide
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### 2. How We Use Your Information
Your information is used to:
* Respond to your inquiries or requests
* Customize and improve our services
* Communicate relevant opportunities

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### 3. Information Sharing
We *do not share* your personal information with third parties or affiliates for marketing purposes.
*SMS consent is not shared with third parties or affiliates for marketing purposes.*
We may share information only:
* With service providers who help operate our services (e.g., texting platforms), under strict confidentiality agreements
* As required by law or to comply with legal processes
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### 4. SMS Terms & Conditions
SMS consent is not shared with third parties or affiliates.

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1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from CASA Youth Advocates, you may receive messages related to the following:

*Follow-up messages
*Inquiries
*Communications

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3- Message Frequency:
Message frequency may vary depending on the type of communication.

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from CASA Youth Advocates verbally, during conversation.

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6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP.

8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our https://www.delcocasa.org/
Message frequency may vary

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### 5. Your Choices
You may:
* Opt-out of SMS by replying “STOP”
* Unsubscribe from emails by clicking the unsubscribe link
* Contact us to review or delete your information
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### 6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

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### 7. Contact Us
If you have questions about this Privacy Policy, contact us at:
*Email:* casaoffice@delcocasa.org
*Phone:* (610) 5652208

### 8. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by updating the date above and posting it on our website.
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